I lost all faith in their support after they denied multiple times that they did anything other then test it with a new adapter and that resolved the issue. Haven't had any other brand have the same issue. Upon further inspection, I found out they replaced the entire motherboard(different serial number on the motherboard and had an older bios than the one I sent in). They sent it back saying it was a faulty power adapter and they simply replaced it with a new one. Tried deleting the ACPI drivers as another user mentioned, but that didn't make any difference. Called their warranty and ended up having to send it back. Had a friend with the same model and plugged his in to both power adapters and it worked just fine the whole time(even gave him one of my adapters to use for a few weeks and it never had any issues), which ruled out the adapters in my opinion. I used a new power adapter, and that fixed the issue for a few days, then it went right back to doing the same thing. Had the same issue with a consumer grade laptop from HP before. We shall see if someone carries out the Live Linux check. The battery and probably the BIOS/UEFI system control all the events with the battery and it should be totally independent of the loaded OS. Inside it has its own simple processor with firmware to tell it what to do and a serial port to communicate with the laptop. The battery system has to make sure that the battery does not get to hot, attempt to overcharge, etc. As I understand it the battery system has to safely work when the laptop is working in just BIOS/UEFI mode and when it is working with an OS. If you do not get the fault with Linux then it suggests that Windows has the problem.ĮDIT. If it does then it points to the battery hardware and internal processes that causes the issue. If it is the Windows 10 firmware then you could try a live Linux distro to see if the fault persist. On patp2 laptop there may be damaged circuitry near the charging port that could cause the issue but, again Jim Schuuz appears to have shown that this is unlikely. Jim Schuuz has shown it is not the charger.
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